PRIVACY POLICY

Serendipity Design Corner Privacy Policy (Effective Date: 14/05/2020)

This Privacy Policy describes the practices that Serendipity Design Corner (referred to as “us” or “our” or “Serendipity Design Corner” or “we”) follows with respect to the collection, use, maintenance and disclosure of information collected through the website www.serendipitydesigncorner.com.au (the “Site”). By using our Site, you consent to the collection, use, processing, maintenance and disclosure of this information by us. 

This policy also applies to the information collected from you on our pages on social media platforms, including Facebook and Instagram.

If you want to know what information we collect, why we collect it, and how it impacts you, then please take some time to read through our Privacy Policy:

INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. 

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.” 

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. Cookies help us to facilitate your shopping process, including making it possible for us to store information regarding your design, image, text and other selections for our products that you are personalising, and the contents of your shopping cart. By doing this, we can custom tailor your experience and save you time during checkout. It’s possible to prevent cookies from being used by your browser. If you refuse to accept cookies, however, some portions of the Site may not function as intended.  For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Shopify tracks and assesses your payment information to screen for fraudulent activity.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, phone number, and the information you use to personalise our products - including text, photographs, and other images (i.e. technical information about those photographs and images, such as the file size and aspect ratio).

Payment information (including credit card numbers and Paypal account details) is also collected, however this is not stored by us and is accepted through a secure payment gateway.

We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking about Device Information, Order Information, and additional personal information volunteered by you.

You can choose not to provide Personal Information to us. However, if you do not provide such information, you may not be able to make a purchase. 

HOW DO WE USE YOUR PERSONAL INFORMATION? 

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us. 

We will only use this information to the extent authorised by you, and will only disclose it in the manner set out below.  In using the website, you authorise us to collect, retain and use your personal information for the purposes of:

  • fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

When you place your order, we store photographs, images and content uploaded or submitted to the Site.

We may sometimes use finished products with our customer’s photographs, images or content on our website and social media channels for marketing purposes. If you do not wish for products with your photographs, images or content to be used on our website and social media channels for marketing purposes, please let us know once you place your order and have the order number of the products you wish not to be used in this way. You can email enquiries@serendipitydesigncorner.com.au with the subject line “Do not share my order” and your order number, and we’ll make sure your products from that order don’t get used on our website and social media channels for marketing purposes. 

SHARING YOUR PERSONAL INFORMATION 

We share your Personal Information with third parties to help us process your Personal Information, as described above, and only as necessary to successfully process and fulfil your order.  For example, we use Shopify to power our online store--you can read more about how Shopify process your Personal Information here: https://www.shopify.com/legal/privacy

We use Google Analytics to help us understand how our customers use the Site--you can read more about how Google processes your Personal Information here:  https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can learn how to opt out of our targeted advertising here:

FACEBOOK - https://www.facebook.com/serendipitydesigncorner/?ref=bookmarks

INSTAGRAM - https://www.instagram.com/serendipitydesigncorner/

GOOGLE - https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/. 

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

AGE OF CONSENT

The Site is a general audience website. We do not intentionally collect personal information from users of this Site who are under the age of sixteen. If we become aware that a user of our Site is under the age of 16 and has placed an order using our Site, we will remove that child’s personal information from our files.

SECURITY 

Information transmitted on the Internet and/or stored on systems attached to the Internet is not 100% secure. As a result, we do not ensure, warrant or guarantee the security or integrity of such information. We will not be responsible for disclosure of any information due to errors in transmission or the unauthorized acts of third parties.

You help to maintain the security of your personal information stored in our systems by keeping your Personal Information confidential and protecting against unauthorised access to your password (if you have an account if us) and to your computer. Be sure to sign off when finished using a shared computer.

THIRD PARTY SERVICES

Our Site will contain links to other websites or payment gateways. Our Privacy Policy only applies to our Site, and we are not responsible for the privacy practices or the content of other websites which are linked to or integrated with our Site. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

CHANGES/ UPDATES TO THE PRIVACY POLICY

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US 

For more information about our privacy practices , if you have questions, if you would like to make a complaint or if you would like to opt out, please contact us at chrystal@serendipitydesigncorner.com.au